do I place an order?
To place an order click on the "Add to Cart" button from
the product details page. For all jewelry you will also be able to request that your purchase be shipped
in a gift box. You will be able to specify the cord or chain you like for most necklaces, .
Once you have added all of the items you want, your payment will be processed securely though Paypal using
either your Paypal account or a major credit card. Carolyn K. Designs does not have access to either
your Paypal account or credit card information.
Carolyn K. Designs uses a third-party shopping card to consolidate all order information and uses Paypal soley to
to transact orders.
At the time you place your order for earrings and necklaces, you may specify if you require a gift box prior to adding the item to your cart.
I do not have gift boxes available for functional fused glass items (plates, bowls, picture frames, etc.) Chainmail items will be sent in an organza bag.
Can I receive a gift
box for my items?
You may pay with Visa, Mastercard, American Express, Discover Card, or your
paypal account through this online system. I accept payment through
the online shopping cart which is encrypted, safe and secure. The
service is provided by PayPal, but you may pay with a major credit card
even if you do not have a PayPal account.
What forms of payment do you accept?
For fused glass items, I ship only within the US via priority mail, and insurance will be provided. Generally,
shipment for four (4) or fewer jewelry items will cost $6.80 plus insurance. Generally,
shipping for functional fused glass items will be $13.45 plus insurance. For chainmail items, I ship USPS. Shipping will be $3.00 and does not include insurance. If you would like your chainmail to include insurance, please contact me before placing your order and I will give you pricing.
What forms of
shipping do you use and how much does it cost?
If you live in the metropolitan Washington DC area and would like to pick up your purchase
in Bethesda, MD instead of having it delivered, please specify "no shipping" when making the shipping selection.
I do not have a retail storefront, so this option is reserved for local customers only.
Can I pick items up?
Typically, items will be shipped withing two business days and received within seven days of shipping.
How long will it take
to receive my order?
Can I return an item?
I want you to be happy with every
purchase. If for any reason
you are not totally satisfied with your order, you may return it in its
original condition within 14 of receipt
days for a full refund or exchange.
If you need to return an item, please re-wrap it carefully, insure
it appropriately, and notify me of the return by sending an email. Please
indicate the reason for your return. Refunds will provided in
the same form as the initial payment. Original and return shipping charges
cannot be refunded unless the return is due to an error on my part.
The pendant cords and chains are sized to be easily removed so that you may wear your
pendant with a variety of chains you may already have.
Can I remove the pendant cords or chains that come with the itesm?
I recommend that glass pieces be hand washed to ensure their
How do I wash the
Yes, all items are food safe.
Are your functional fused glass items food safe?
Chainmail jewelry may be cleaned by gently wiping with a soft cloth. A more thorough cleaning can be done by soaking in warm, soapy water using a gentle dish soap, such as Dawn. This will remove any dirt or oils that have accumulated. Then rinse and dry the piece with a soft cloth. You may store the jewelry in a plastic bag to reduce exposure to the air and minimize oxidation.
How do I care for the chainmail jewelry?
Never use an abrasive cleaner on your metal jewelry pieces as they can scrape the colorful finish off. This includes harsh chemicals or even silver polishing cloths. Also, do not place the jewelry in an ultrasonic cleaner. Other chemicals like hairsprays, perfumes, bleach, and chlorine can cause the anodized finish to deteriorate over time. Clean an item in soapy water immediately if exposed to such chemicals.
I will never rent, sell, or exchange names or
email addresses of my customers or online visitors. I may send you
an email a few times a year to notify you of new products and upcoming
shows. If you would like to be removed from this contact list,
please let me know.
What is your privacy
If you live in the metropolitan Washington DC area and would like to host a
home show for your friends (and receive benefits!!), please contact me.
Do you offer home shows?
If you are interested in having me make something specifically for you, please contact me so we can discuss the details. Just bring your ideas and we'll take it from there.
Do you do custom work?
Please contact me with any questions you have about my products or the website. Fill out the form, and I will be happy to respond to your questions or comments.
How do I contact you?
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